Shipping & Returns
- Your order will typically arrive in 2-5 business days.
- Enjoy complimentary shipping on U.S. orders over $75 (excluding orders to Alaska and Hawaii, large furniture, and fragile items).
- $6.99 or less for all orders under $75.
Keep what you like. Send back what you don't. Return your unused item within 30 days of delivery with complimentary return shipping on orders over $75 if you choose a return for store credit. If you would like a return to your original form of payment, we charge a restocking fee equal to 15% of the item’s full retail price before discounts or promotions. In either case, we do not reimburse for the original cost of shipping. Please view our Help page for details and exclusions.
- Furniture does not qualify for complimentary shipping and returns.
- In the rare instance of furniture shipping damages or defects, we'll happily issue a replacement immediately.
We strongly recommend adding White glove delivery at checkout for large furniture items such as sofas and dining tables.
If your order is over 100 lbs, you live in an apartment building, or you have other entry logistical challenges, we strongly suggest upgrading to White Glove Delivery. The service is worth it.
- $199 for white glove delivery service with room of choice without assembly; please see details below (large armchairs or sideboards, cabinets, etc.)
- White glove delivery with assembly - additional $299
- Curbside - includes phone ahead notification. The delivery company will contact you directly to set up delivery if the order is over 100 lbs, which includes a lift gate.
- Item will be left in its packaging.
- Please inspect packing for apparent damage; punctured or damaged boxes. If seen, note on receiving paperwork. Please inspect each piece carefully, no damage claims can be made after delivery.
- Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date shown from the shipment tracking number.
- We will not be responsible for items left outside the building if you select "curbside delivery".
- No assembly.
Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date shown from the shipment tracking number.
White glove delivery without assembly - additional $299
- Delivers to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator.
- Packaging will be removed with disposal.
- No Assembly; if required, please add the White glove delivery with assembly.
White glove delivery with assembly - additional $349 - Unlimited items
- Delivery to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator.
- Packaging will be removed and disposed of.
- Assembly service. The delivery team will assemble your item.