Shipping & Returns

SHIPPING

Shipping price for your order will be displayed during the checkout process before you confirm payment. You will receive an email with delivery information and a tracking number as soon as we fulfill your order. 

U.S. SHIPPING 
Orders placed before 4:00 pm CST ship the same day. Orders placed after 4:00 pm CST or holidays ship the next business day.

 TYPE ORDER AMOUNT HOW MUCH?
2-3 Day Shipping Less than $75 $4.95 or less
2-3 Day Shipping 2+ items FREE
2-3 Day Shipping Over $75 FREE

ORDER TRACKING
A tracking number is provided upon shipment of your purchase. This tracking number created by the shipping carrier will update when your package has been scanned into their system, as well as throughout the shipping process.

INTERNATIONAL SHIPPING
We ship international orders via USPS Priority Mail International and DHL Express. The rate is determined by weight, size, and destination. Please take special care in entering your address for international shipments to help reduce the risk of a lost package. KANSO is not responsible for customs delays, fees, charges or taxes that may be required by your country upon receipt of shipment at customs or delivery to your door. Please email us if you have any questions about your international order and we would be happy to help.

RETURNS

We want you to be delighted with every KANSO purchase. If for whatever reason you are not completely satisfied with your purchase, you may return items that are in unused condition and their original product packaging, within 14 days of receipt for a refund (in the form of your original payment method). You must return products in their original condition.

KANSO will gladly cover the cost of returning the item to us. The original shipping costs cannot be refunded. However, if you are exchanging an item, we will cover the shipping costs for the replacement (U.S. orders only). KANSO is not responsible for uninsured shipments, so we recommend you insure your return. Sale items can only be exchanged for store credit.

KANSO inspects each item before we ship out your order. We encourage you to do the same when you receive it. If you think your item is damaged, please let us know within 48 hours of delivery. We will not accept claims of damaged items after 48 hours.

KANSO reserves the right to deny refunds, or charge a restocking fee if the merchandise returned does not meet the requirements above. By ordering from our site, you accept these conditions of sale.

Note: All items must be returned with any original packaging, including any tags the item came with.