Help | KANSO

Most of our furniture has special shipping considerations, due to the bulk of the items, packaging, and shipping materials. You should expect bulky furniture deliveries to involve breaking down protective shipping materials, and assembly of the product. Our complimentary shipping includes curb-side delivery ONLY, and does NOT include delivery to a room of choice, packaging removal, or assembly.

White glove service is available at an additional cost, for orders to the contiguous United States, for orders of $1000 or more. Select white glove shipping during checkout. Two white glove service levels are available:

$150 - White Glove - Room of Choice + Packaging Removal

$199 - White Glove - Room of Choice + Packaging Removal + Assembly of Product

We require signatures on packages valued above $200, and all orders that ship USPS Express or UPS 2nd Day Air. In the event your item was lost, stolen, or mis-delivered, please email us within two business days of delivery. It is not our policy to replace lost, stolen, or mis-delivered packages. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.).

Yes. We offer in-store pickup as an option for our local customers. Simply select "In-Store Pickup" at checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.

We want you to be delighted with every KANSO purchase. If you are not satisfied for any reason, you may return items that are unused and in their original product packaging within 30 days of receipt for a refund (in the form of your original payment method). Items must be returned in their original condition. If we are unable to re-stock and resell your return, a 50% restocking fee will apply, so please be careful with your return and make sure it gets to us in such a way that we sent it to you.

We will gladly cover the cost of returning the item to us on orders over $50. Please note that original shipping charges are non-refundable. There is a $5.99 shipping charge for any return under $50.

KANSO is not responsible for uninsured shipments, so we recommend you insure your return.

Click here to start your return. Return shipping is free on orders over $50 if postmarked 30 days or fewer after the date of delivery. Returns postmarked after 30 days will incur a $9.95 fee, which will be deducted from your refund.

Furniture orders do not qualify for free returns. Your refund will be reduced by a restocking charge equal to 20% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order.

Some of our product families are oversized, or bulky, and require non-standard shipping to deliver. As such, we are unable to accept returns on the following product families (including all variants within):Godot Sofa/Chair, Septembre Sofa/Chair, Offset Sofa, Eave Modular Sofa, Snaregade Table, Marble Plinth, Septembre Stone Coffee Table, Knitting Chair, Tearoom Sofa/Chair, Afteroom Chair/Stool (Standard & Plus),Afteroom Lounge Chair, Afteroom Table, WM String Chair, Dancing Pendant, Nimbus Mirror, Align Daybed, Androgyne Table (Lounge & Dining), New Norm Floor Mirror, New Norm Towel Ladder

What fun would online shopping be without anticipating your package? We’ll keep you updated via email or text while we complete your order, and we’ll send you a tracking number so you can follow its journey to your door.

You can also look up the status of your order online at any time. Just log in to your profile, and click on “View Orders” to view your order history. Your tracking number will listed alongside your order details.

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