We want you to be delighted with every KANSO purchase. If you are not satisfied for any reason, you may return items that are unused and in their original product packaging within 14 days of receipt for a refund (in the form of your original payment method). Items must be returned in their original condition. We will gladly cover the cost of returning the item to us. Please note that original shipping charges are non-refundable. KANSO is not responsible for uninsured shipments, so we recommend you insure your return.
We include a return label in every package for your convenience. Return shipping is free if postmarked 14 days or fewer after the date of delivery. Returns postmarked after 14 days will incur a $9.95 fee, which will be deducted from your refund.
Furniture orders do not qualify for free returns. Your refund will be reduced by a restocking charge equal to 20% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order.
