We want you to be delighted with every KANSO purchase. If you are not satisfied for any reason, you may return items that are unused and in their original product packaging within 30 days of receipt for a refund (in the form of your original payment method). Items must be returned in their original condition. Â If we are unable to re-stock and resell your return, a 50% restocking fee will apply, so please be careful with your return and make sure it gets to us in such a way that we sent it to you.Â
We will gladly cover the cost of returning the item to us on orders over $50. Please note that original shipping charges are non-refundable. There is a $5.99 shipping charge for any return under $50.
KANSO is not responsible for uninsured shipments, so we recommend you insure your return.
Click here to start your return. Return shipping is free on orders over $50 if postmarked 30 days or fewer after the date of delivery. Returns postmarked after 30 days will incur a $9.95 fee, which will be deducted from your refund.
Furniture orders do not qualify for free returns. Your refund will be reduced by a restocking charge equal to 20% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order.
Made To Order: Made-to-order orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returned, or refunded at any time.
Large One Item Purchases: Large orders of one item are considered final sale. This means that once the transaction is complete, the item cannot be returned or exchanged. This policy helps us manage the costs and risks associated with processing large orders and prevents buyers from purchasing items with the intention of returning them after use.
