- FREE U.S. shipping on all orders. (except Hawaii and Alaska)
Shipping fees for international orders range between $15 and $40 USD depending on your location. Duties and taxes are billed at delivery.
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We require signatures on packages valued above $200, and all orders that ship USPS Express or UPS 2nd Day Air. In the event your item was lost, stolen, or mis-delivered, please email us within two business days of delivery. It is not our policy to replace lost, stolen, or mis-delivered packages. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.).
Yes. We offer in-store pickup as an option for our local customers. Simply select "In-Store Pickup" at checkout and one of our store associates will give you a phone call when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.
We want you to be delighted with every KANSO purchase. If you are not satisfied for any reason, you may return items that are unused and in their original product packaging within 14 days of receipt for a refund (in the form of your original payment method). Items must be returned in their original condition. We will gladly cover the cost of returning the item to us. Please note that original shipping charges are non-refundable. KANSO is not responsible for uninsured shipments, so we recommend you insure your return.
We include a return label in every package for your convenience. Return shipping is free if postmarked 14 days or fewer after the date of delivery. Returns postmarked after 14 days will incur a $9.95 fee, which will be deducted from your refund.
Furniture orders do not qualify for free returns. Your refund will be reduced by a restocking charge equal to 20% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order.
You can easily edit or cancel your order at any time as long as it is done before the order is fulfilled.
What fun would online shopping be without anticipating your package? We’ll keep you updated via email or text while we complete your order, and we’ll send you a tracking number so you can follow its journey to your door.
You can also look up the status of your order online at any time. Just log in to your profile, and click on “View Orders” to view your order history. Your tracking number will listed alongside your order details.
Furniture and special orders do not qualify for free returns. Your refund will be reduced by a restocking charge equal to 20% of the purchase price, and you will be responsible for outbound and return shipping and delivery charges. Returns must be received in original condition within 30 days of receipt of order.
You can always check the status of your order by clicking on Sign In in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.