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KANSO Terms and Conditions

Please take a moment to review our Terms and Conditions regarding our return policy outlined below:

1. Return Period

You have 30 days from the delivery date to request a return. Exceptions are listed below.

2. Return Process

We offer an easy return process with a provided return label for eligible items.

3. Refund Options

  • Free Return Shipping: Receive a refund as KANSO Credit for the full purchase price, excluding outbound shipping costs.
  • Original Payment Method: Refunds to your original payment method deduct the cost of return shipping from your refund total.

4. Shipping Returns

Ship returns within 7 days of return confirmation to prevent denial.

5. Condition and Packaging

Returns must be in like-new condition with all original packaging and materials.

6. Processing Time

Returns are processed within 5-7 days after receipt.

7. Non-Refundable Fees

Outbound shipping fees are non-refundable.

8. Restocking Fees

Returns over $5,000 or multiple returns of the same item may incur restocking fees.

9. Insurance

We are not liable for uninsured returns. We recommend insuring your shipment.

10. Non-Returnable Items

Certain items such as sale and special order items, rugs, and made-to-order products are not returnable.

11. Large Quantity Purchases

Large quantities of a single item are final sales and non-returnable.

12. Made-to-Order Items

These are custom-made and are final sale once ordered. They cannot be canceled, changed, or returned.

13. Delivery Times

  • Estimation: Delivery times are estimates and not guaranteed.
  • Subject to Change: Delivery times may change due to unforeseen circumstances.
  • Communication: We will keep you updated on any delivery changes.

By ordering, you agree to these terms. Contact our customer support for any queries.