Our Promise To You
At KANSO, your satisfaction and peace of mind are our top priorities. As passionate design enthusiasts, we strive to ensure that every aspect of your shopping experience is nothing short of delightful.
Quality-Driven Brand Curation
We exclusively collaborate with brands that uphold rigorous standards for service and quality. This commitment allows us to uphold the utmost integrity in our curation process, ensuring that every product we offer meets the highest benchmarks.
If you discover the same product at a lower price from another authorized US retailer, we'll gladly match that price for you.
For damaged or lost items during transit, we promptly issue replacements. Your satisfaction is our priority.
We offer a variety of payment options for your convenience, and your transactions are always 100% secure and encrypted.
Trusted Global Delivery
Our best-in-class carrier network provides specialized shipping options that include custom delivery almost anywhere in the world.
We are committed to providing exceptional customer service by promptly addressing your inquiries and ensuring a seamless experience for all your order-related requirements.
In the unlikely event that you receive an item that has been damaged in transit, we'll work with you to make it right.
Your purchase is eligible for Buyer Protection if:
- The order was placed online through our secure checkout
- The item was damaged in transit or never arrived
- You reported the issue within 7 calendar days of the delivery date (or the promised delivery date, for non-delivered items)
Your purchase is not eligible for Buyer Protection if:
- You are returning an item that was accurately described and not damaged in transit. (Note that in these cases, you may still be able to return the item if permitted under the stated return policy)
- You elected to arrange your own shipping or retrieve the item in-person