Payments are accepted via credit cards, debit cards, Apple Pay, PayPal, or Shop Pay, provided you have a valid billing and shipping address in the United States. We accept Visa, American Express, Discover, and Mastercard.

When placing an order, ensure your billing address matches the address linked to your credit card; otherwise, we cannot process your order.

All transactions are secure. The KANSO website uses SSL encryption to protect personal and payment information.

Quick Facts

• Orders may take 24 to 36 hours to process. Once your order has been processed, you will receive an email confirming your order has shipped.
• Additional validation may be required for some orders and can delay delivery.
• Signatures required for items over $500. Please note that for items $500 or under, a signature may still be required at the carrier's discretion.
• To track your order, visit your KANSO account or shipping confirmation email.

Ships via Complimentary KANSO White Glove Delivery

• Delivery: Complimentary White Glove Delivery includes delivery to your room of choice, unpacking, and removal of all packaging materials. Assembly of the product is also included at no additional cost. Please note, customer signature is required and returns will not be accepted once successful delivery has been completed.


• Scheduling: You will be notified of delivery date options via phone call and email. Once a date is confirmed, you will receive a 4-hour appointment window. The shipping company’s contact information will be included in your confirmation email should you need to reschedule.

This item is carefully handmade to meet your specific preferences, ensuring it’s one-of-a-kind and exclusive to you. As a result of this personalized approach, this item cannot be canceled, exchanged, or returned.

Please view our Help page for details and exclusions.

How long will it take?

Each piece follows a clear timeline: order confirmed → production → quality check → delivery. Estimated delivery windows are shown on every product page, and we’ll keep you updated along the way.

Can I make changes after ordering?

Edits to finishes or quantities are possible before production begins. Address changes can be made anytime before shipment. Once in production, orders cannot be canceled.

What should I expect on delivery day?

If White-glove delivery is included, our partner schedules a time, brings the piece inside, places it in your room of choice, and removes packaging. Please ensure clear access and have someone present to sign.

What if something goes wrong?

If your item arrives damaged, refuse delivery and contact us right away with photos. We’ll arrange a repair, replacement, or refund. Because each piece is made to order, returns are not accepted unless the item is damaged.

Are there additional fees?

No. The price you see at checkout includes all taxes, tariffs, and delivery services—nothing is due at the door.

Looking for swatches, lead times, or delivery details? — Chat with a Product Specialist.

Or call us: 913-735-5769

Our access extends beyond our online curation — any Audo Copenhagen piece can be arranged for you.

Make an Inquiry